Delivery and Returns
Delivery is subject to stock availability. We try to keep the web site up to date but there are times when we might be out of stock of something but the web is showing in stock. If this is the case then you will be notified and given an option to go on a waiting list or be credited.
Postage is charged per order and not per item.
UK Delivery costs
STANDARD DELIVERY ( UK Mainland): £3.50
Allow between 3-5 working days for delivery.
EXPRESS DELIVERY (UK Mainland) : £6.95
Next Day Delivery
Overseas delivery costs
Please email for pricing prior to placing your order.
Returns & exchanges
If, for any reason, you would like to return your WOOD LIKE TO PLAY order, you can send it back to us in its original condition with proof of purchase within 28 days for a full refund or exchange. If you require more time, if it is a present, please talk to us.
How do I return my order?
1. Please ensure you return in original packaging to :
WOOD LIKE TO PLAY, (RETURNS DEPT) UNIT 14G, WHITEBRIDGE IND ESTATE, STONE, STAFFORDSHIRE, ST15 8LQ
2. Please make sure that you get a ‘proof of posting’ certificate from your Post Office. This will cover you if the goods are lost in the post.
3. We do not cover the cost of returns (unless goods are faulty or damaged)
4. If you purchased something WOOD LIKE TO PLAY at an event then you will need to telephone 01785 813014 to discuss.
In the rare and unfortunate event of your WOOD LIKE TO PLAY product being faulty, please accept our apologies, and contact Customer Services on 01785 813014 where a full refund / replacement will be offered.
Changing or cancelling your order:
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason. Once you have confirmed your order we are unable to amend it.
If you wish to cancel your order please call 01785 813014 (If your order has been processed in our warehouse or been dispatched we will be unable to process a refund until we receive the parcel back) .
We accept online payment in a secure environment incorporating the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet.
Please remember that if you have an offer code to redeem you will need to type in the offer code on the basket page before you place your order. Once the order is placed we cannot amend it.
Links to Third Parties
We do not provide your e mail address to any third parties, if you would like to stop receiving e mails sent by WOOD LIKE TO PLAY please send an email advising so to firstname.lastname@example.org.
The information that we gather from you when you place an order on our website is used only to improve the service that we can offer you. We are committed to using the information in the following ways:
– To process your order as effectively as possible.
– To make your shopping experience with us in the future as quick and simple as possible.
– To inform you of WOOD LIKE TO PLAY offers that we think may be of interest to you.
We comply with the 1998 UK Data Protection Act and keep your information safe using the latest technology.